Privacy Policy

Last Updated: March 4, 2026

Introduction

This Privacy Policy governs the manner in which Mobile Car Spa (“we”, “our”, or “us”) collects, uses, maintains, and discloses information collected from users (“you” or “users”) of the website www.mobilecarspa.in (“the Website”) and the Mobile Car Spa mobile application (“the App”).

This policy applies to the Website, the Mobile Application, and all products and services offered by Mobile Car Spa.

Information Collection

We may collect personal identification information from users in various ways, including but not limited to when users:

• Visit our website
• Register or log in to our mobile application
• Place a service booking
• Fill out forms
• Respond to surveys
• Subscribe to newsletters
• Contact customer support
• Use features or services provided on our Website or App

Users may be asked for information including:

• Name
• Email address
• Phone number
• Service address
• Vehicle details (car model or registration number)
• Other relevant information necessary to provide services.

Users may visit our website anonymously. Personal identification information will only be collected if voluntarily submitted.

Mobile Application Data Collection

When using the Mobile Car Spa App, we may collect additional information required to provide our services.

Account Information

Users register and log in using OTP-based phone number authentication. This verification process helps secure your account and confirm your identity.

Location Information

With your permission, the mobile application may access your device location to:

• Identify your service address
• Assign the nearest service professional
• Improve booking accuracy

Location data is used only for service-related purposes.

Device and Usage Information

We may collect limited technical information such as:

• Device type
• Operating system
• App version
• Crash reports and usage analytics

This information helps improve the performance and reliability of the application.

Third-Party Services

The mobile application may use trusted third-party services including:

• Firebase (Google) for authentication, notifications, and analytics.

These services may process certain data in accordance with their own privacy policies.

Data Usage

Any information we collect from you may be used in the following ways:

• To personalize user experience — We may use information to understand how users interact with our Website and App and improve the services and resources we provide.
• To improve customer service — Your information helps us respond more effectively to customer service requests and support needs.
• To process service bookings — We may use the information provided by users when booking services to deliver those services efficiently.
• To send updates and notifications — We may use your phone number or email address to send booking confirmations, service updates, or respond to inquiries.
• To improve our services — We may analyze user behavior and feedback to improve our offerings and overall service experience.

Payments

Mobile Car Spa does not process payments within the mobile application. Payments for services are collected after service completion using offline payment methods such as cash or UPI. We do not store or process credit card or banking details through the app.

Third-Party Processing

We do not provide third parties access to your personal information for any purpose other than assisting us in operating our business. Trusted service providers may include:

• Hosting providers
• Notification services
• Analytics providers
• Technology infrastructure services

These providers are required to maintain confidentiality and are prohibited from using personal information for other purposes.

Data Storage and Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. While we strive to protect your data, no online transmission or storage system can be guaranteed to be completely secure.

Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If a parent or guardian believes that a child has provided us with personal data, they should contact us immediately so we can remove such information.

User Rights

Users have the right to:

• Access their personal data
• Correct inaccurate information
• Request deletion of their account and associated data
• Object to certain processing activities

Account deletion requests may be submitted through the app or by contacting us directly.

Changes to this Privacy Policy

Mobile Car Spa may update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to review this page periodically to stay informed about how we protect the personal information we collect.

Your continued use of our Website or Mobile Application signifies acceptance of any updates.

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